Call Center Geek!

Call Center Technology
Consulting

Work directly with Thomas Laird and His Team

*30 Years Experience in Call Center Operations and Software

*Author of the Call Center Operations Book "More Advice from a Call Center Geek"

*Contact Center and Customer Service Speaker

*Creator and host of the "Advice from a Call Center Geek Podcast"

*CEO of Award Winning Call Center, Expivia Interaction Marketing Group, Inc

*Member of the NICE inContact Customer Council

Call Center Software Consulting

Zero Cost To You!

We get paid from the telephony software providers to guide you to the right platform that meets your need.

We talk with you, find your need and direct you to the platform that best fits your organizational needs.

Platform Agnostic

We will act as your advocate when negotiating pricing, products and services that a provider offers. We will also help you through implementation.


We know the players and we know the games

Negotiations/Implementation Support

We want to make sure you have a good experience though the buying process. We are here to guide you every step of the way. From consultations and demos, to pricing negotiations, we will fight for you.

Stress Relief

Cradle to Grave Support

We are not here to take your name and pass it on, we are here to support you through the entire buying process.

Consult

We take the time to listen to your needs now and in the future.

We will be with you on all demos and discussions with the platform providers making sure you understand the entire platform.

Demos

We will help you get the best possible price for your call center software and be there for you all the way through implementation.


We know the players but more importantly, we know the games they like to play.

Negiotations/Implementation

We help all the Way...

From first consult to implementation, we have your back at

ZERO cost to you.